Home > Support

Submit Support Request

By filling out the form below you will submit a new support request. As soon as we receive your request we will send a confirmation email to your mailbox. All further communication on this issue will be carried out using email.

Before filling out and submitting the form be sure to check out the latest revision of the Administrator Manual. Also, take a look at our Knowledge Base which contains answers to the most frequently asked questions.

If you did not find what you were looking for in the resources above, please continue with filling out the form. Keep in mind that the more related information you put in the description of the problem, the faster we will be able to help you.

Product key

About the owner of the cluster

About your cluster

About your purchase


Support request

Optional list of one or more additional recipients, separated by comma.


Severity 4 (low): General usage questions, documentation errors, or product improvements that have low-to-no impact on your business.

Severity 3 (medium): Problems that involve partial, non-critical loss of functionality of the software. There is a medium-to-low impact on your business, usually thanks to a workaround.

Severity 2 (high): Problems that severely reduce the functioning of the software. There's a high impact to portions of your business and no workaround exists.

Severity 1 (urgent): Problems that severely impact your use of the software and halt your business operations. There's no existing workaround.

Attachments: After submitting the form you should automatically receive an email confirming that we have received your support request. You can reply to that email to send us any additional files as attachments.